Things you might want
to know about
Shipping, Privacy and
how we strive
to serve you better
Domestic Shipping (United States
The charge is $5.00
for orders from .01 - 49.99 and FREE on orders of product over
$50.00. Our goal is to ship all orders within 24 - 48 hours
after receipt of payment. We will contact you if this
changes. You should anticipate receiving your order within a
When registering or checking out, be sure to
enter your country in the Country field so we can properly
calculate shipping for you. Shipping charges to
international destination are preset to $20. When your
actual shipping amount is over the amount shown on your order, we
will cover the difference; otherwise, if it is less than that,
we'll credit your credit card with the savings.
The Studio respects
and is committed to protecting your privacy. We may collect
personally identifiable information when you visit our site. We
will not sell, trade, or distribute your personally identifiable
information to anyone. Personally identifiable information
obtained will only be used to process the order of intent.
All prices are
subject to change without notice.
satisfaction is very important to us. Your order is carefully
packed. Should you receive an order with an error, please note
that we will try our utmost to make it right. Please don't
despair, just call or email us and we will fix the problem.
Yarns sent in error or defective yarns may be returned for full
credit or replacement. We will absorb all shipping costs.
If your order was filled correctly - including agreed upon colors
on telephone orders - we will gladly accept your return. However,
there are no refunds on shipping and handling costs on correctly
No returns accepted after 60 days from the date on your sales
All sale items are final sale. Sale items are not returnable or
All yarn returns must be in new condition, with all original
packaging. We do not accept returns on any skein yarns that have
been wound into balls.
Color on the Web
The colors you see on
your screen may not identically match the yarn in reality. Small
adjustments in your monitor settings can make a large difference
in the color of items on your screen. If, when you receive a yarn,
the color does not match closely enough for you, see the section
on returns for directions on how to proceed.